← Arrow Puzzle: Pair Match
Official support

How can we help?

Help for Arrow Puzzle: Pair Match on iPhone and Android. Start with the quick checks below, or email DDInsights directly.

Try these first

Version note: The campaign guidance below applies to Android 1.36.3 and later and iOS 1.38.0 and later. Legacy mobile notes apply when your installed app still shows separate Classic, Smart and Expert modes, as documented from Android 1.27.0 and iOS 1.30.0.

  1. Fully close Arrow Puzzle: Pair Match, then open it again.
  2. Install the latest available version from the store and restart your device.
  3. Check that the device has free storage and a current operating-system update.
  4. If a tap is not accepted, check for a same-colour partner on the same row or column: one arrow must be horizontal and the other vertical.
  5. In the campaign, clear every arrow to finish the level. Watch the next Flow batch on Light and Expert boards; Smart has no incoming arrows. If you get stuck, check the remaining tool charges or restart through the preparation screen.
  6. Returning Home keeps an unfinished campaign attempt and its remaining charges. Continue resumes it; starting a new attempt replaces it and its unused charges. Check the preparation screen before pressing Start.
Do not reinstall before reading “Saved progress” below. Deleting the app or clearing site data can permanently remove progress that exists only on that device.

Saved progress by platform

iPhone · iOS

Stored on the device

Your campaign and unfinished level are saved locally. Closing the app during a level should let you continue from Home.

There is no Arrow Puzzle: Pair Match account or cloud-save service on iOS. Treat deleting the app or its data as a risk of losing progress; we cannot promise recovery from a system backup or transfer. Updating the app and deleting it are different actions.

Android

Stored on the device

The full state is saved locally on your device. There is no game account or cloud-save service. Android system backup or device transfer may restore non-sensitive game state, but this is controlled by Android and is not a Pair Match sync service.

Web browser

Browser version retired

The browser version of the game was retired in October 2026. Progress saved in a browser does not transfer to the iPhone or Android app.

Common questions

Can I play offline?

The included iPhone and Android levels can be played without a network connection. Daily Race needs a connection to send completion records, refresh standings and collect server prizes; offline completions are sent when a connection returns. Without a network the Android app shows no ads.

How does the campaign work?

The campaign has one progression of 280 mixed Light, Smart and Expert levels. Light and Expert use Flow: new arrows arrive in finite batches, with their colours and orientations shown in advance. Helpful extra arrows can arrive near the end or when no pair remains; these do not use up the announced batch. On the first 3 levels, a missed pair costs neither a move nor a life. From level 4, a Flow miss counts as a move without costing a life. Expert adds shaped boards with gaps. Smart has no Flow and always awards one coin for a full clear. Flow awards zero, one or two coins according to the number of moves. An empty board completes the level even with zero coins or some Flow remaining.

How do preparation and tool charges work in the campaign?

Before a new attempt or restart, Get ready shows the included Rotate and Undo charges and any extra tools available for coins. Tools are introduced gradually, so check the counts for that level. Extra charges are optional; their coin cost is deducted only when Start successfully opens the attempt. Closing preparation spends nothing.

Undo uses one charge to restore the last move and its Flow delivery. Used boosters stay spent. Charges belong to the attempt: returning Home and continuing keeps them, while starting a new attempt replaces unused charges with the new attempt's tools.

My mobile app still has three separate modes. Which rules apply?

Legacy mobile guidance: In the three-mode versions documented from Android 1.27.0 and iOS 1.30.0, Classic and Expert use lives and the shared Rotate and Recolor booster wallet. A tap without a valid pair costs one life; the first Classic level is a tutorial without hearts, and lives start from level 2. Smart uses sparse boards and is completed only when every arrow is cleared. Smart has no lives: Undo is free, while starting over follows the mobile energy rules below. Recolor in Smart draws on the shared booster wallet and is optional — every board can be cleared without it. Undo restores the colour but keeps the Recolor charge spent. Some later levels provide their own local Rotate charges. Older iPhone versions may not include all three modes.

Someone sent me a challenge link — what is it?

In the native Android 1.38.0 and iOS 1.38.0 campaign, “Challenge a friend” is not available. Challenge links shared from earlier versions now open a page with links to the game on Google Play and the App Store: the one-board browser challenge was retired together with the browser version in October 2026.

The board looks small — what do Zoom in and Full board do?

On dense boards, in later Classic levels and in Expert, the game offers a Zoom in button. It brings the arrows closer and lets you move around the board; Full board returns to the whole picture. Nothing about the puzzle changes, only the view.

On Android, the system Back button closes an open shop or help panel — it is not the same as the arrow in the game’s own top bar.

What is energy, and why can’t I start a level?

Android 1.36.3 and later and iOS 1.38.0 and later hold up to 10 energy, enough for ten level starts without spending coins. On a fresh profile, the first twelve starts are free. After that, Start for a new attempt or restart costs one energy. Returning Home and continuing the same attempt spends none; Undo uses its tool charge, not energy. One energy returns every 20 minutes.

When upgrading an older energy save, five energy is added once, up to the new limit of ten. Your completed levels, coin balance and already-paid attempt are kept. Reopening the game does not grant another refill.

With an empty bar, you can wait for regeneration or choose the coin-to-energy exchange: one coin buys two energy. Preparation shows any cost before a new attempt.

Legacy mobile versions: The older three-mode Android app and iOS 1.30.0 hold up to five energy. They use the same twenty-minute regeneration interval; their older screens and start buttons may differ from the campaign.

Why did “Continue” disappear?

In the current campaign, “Continue” appears while a saved attempt is available. A stuck Smart board can remain available to continue, including when you have no Undo charge left; returning Home alone does not discard it. Winning, replacing it with a new attempt, or closing a failure with no remaining recovery can end that saved attempt. If it disappeared unexpectedly, email us with your platform, app version and what happened immediately before closing the game.

Can you restore or reset my progress?

We do not operate a full-game cloud-save service. Your board and wallet are stored locally on your device, so we cannot restore them remotely. Daily Race keeps separate server records of scores, results and prizes; these are not a backup of your saved game. Contact us before deleting data if you are unsure.

Are there purchases or paid subscriptions?

The Android app offers optional one-time purchases: coin packs for the in-game Exchange Shop and a single "No Ads" purchase. There are no subscriptions. Payments are handled by Google Play, and "No Ads" is restored automatically when you reinstall under the same Google account. It permanently removes the banner and the automatic full-screen ads between levels.

The game stays fully playable for free. The following ad details describe legacy Android releases with three separate modes, starting with 1.28.0: a banner appears on Home and, where the screen has room, on level results. After a successful level, a full-screen ad may follow in the natural break; it gives no reward, and if it is not ready the game simply continues. The first two levels in every mode have no full-screen ads, and pauses between them limit their frequency. Reward videos play only after your tap: in the Exchange Shop, a video gives one coin, up to five coins per day; in Smart, from your third attempt at a level, a loss offers Skip for a video (or for 3 coins). There is no extra-life ad. Both reward videos stay available with "No Ads" because they never play without your tap. The iPhone version currently offers no real-money purchases or ads.

Can I change the colours, sound or music?

In the current Android campaign and iOS 1.38.0, open the sound control on Home to switch effects and music independently. On the first run, choose your sound settings; music starts off. Your choices are saved on the device. If audio is unexpectedly quiet, check the game's two switches and the device volume.

In the legacy three-mode Android and iOS 1.30.0 versions, the Palette button on Home or in the game switches between two colour palettes. The smooth arrows and candy-bright effects stay the same. Home also has separate sound and music controls. In version 1.30.0, the menu and each of the three modes have their own music. On the first run, choose which sounds to keep on; music starts off. You can keep the effects with music off, or mute all audio. Your choices are saved on the device.

How does Daily Race work?

Daily Race is included from Android 1.37.0 and iOS 1.38.0. After you first earn a coin by completing a level, the app can register that installation and send completion records automatically. Earned level coins count towards its daily score; bought coins, videos and race prizes do not. Your displayed name comes from the game's nickname list, not a real-name account.

During the rollout test some installations do not see the race screens or receive prizes, but their completion scores are still recorded. Offline records wait on the device and are sent when a connection is available. Standings and prize collection need a connection. Race results are not a backup of your board or wallet, and reinstalling is not a way to restore your race identity.

How do I turn off reminders?

Use the reminder control in Daily Race, where available, or turn off the app's notifications in your device settings. On iPhone, notifications require your permission. The reminders are scheduled locally. Turning them off does not turn off completion reporting to Daily Race; see the Privacy Policy for data and deletion requests.

How is my data handled?

The game is playable without creating an account. For a complete, platform-specific description of analytics, crash reporting, attribution, advertising and your choices, read our Privacy Policy. Privacy and deletion requests can be sent to the support email below.

Still need help?

Email support [at] ddinsights.org. To help us reproduce the issue, include:

Please do not send passwords, payment details or other sensitive information. Arrow Puzzle: Pair Match support will never ask for them.

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